Shikha Bajracharya

Director - User Services
Pace University
Pleasantville, New York,
UNITED STATES

Biography

I have been working at Pace University for about 15 years. I started out as the Supervisor at the Computer Resource Center and moved on to be the Manager of the Resource Center which encompasses both the Help Desk and Computer Resource Centers. I am now the Director for the User Services department which entails the Help Desk, Computer Resource Centers, Client Support Office, and Switchboard Operations.

EDUCAUSE Publications

Demonstrating Value Through IT Service Management in Higher Education
- August 29, 2016
- Briefs, Case Studies, Papers, Reports
- Author
This paper explores the motivations for why higher education IT organizations are moving to ITSM and shares examples of how ITSM has been applied in higher education IT organizations.