Alison Stillwell is the Manager of the Help Desk / ResNet areas within Information Technology Services here at Loyola. In this role she manages a team who addresses technical and IT support requirements and resolves IT-related issues for the entire Loyola community in a timely manner.
The ITS help desk team is considered the first point of contact for service and support related requests. The ITS help desk manager develops an effective and workable framework for managing and improving customer ITS support.
Alison facilitates technology training for incoming students and is part of the University program preparing students at the start of each academic year. She also serves on multiple committees within Information Technology Services. Prior to Loyola Alison was the Corporate Telecom Manager for Wallace Computer Services. She has both a BBA and MBA from Loyola and certifications in Business Ethics and telecommunications. Alison has been at Loyola since 1997.