This ECAR research bulletin provides an overview of project management offices in higher education in terms of the motivation for establishing one, the problems they are designed to solve, their organizational structure and services, where they report, and lessons learned from the experiences of five institutions of higher education: Carnegie Mellon University, Cornell University, Massachusetts Institute of Technology, Princeton University, and S ...
BiographyAndrew Clark was named Senior Associate Vice President / Operational Excellence at Syracuse University (SU) in August 2014. In this role he is responsible for guiding the day-to-day activities of the Program Office to ensure tasks are completed. He serves as a support system to the initiative teams with all the methodologies, tools, processes, and training to execute the program effectively. As well as being responsible for understanding, managing, and maintaining the key links among the initiatives as part of execution. Clark devotes some of his time to supporting the Universityâ€™s strategic planning process. Prior to this position he served at the Associate Chief Information Officer (CIO) / Chief Process Architect at SU from 2008 - 2014. Added to his Chief Process Architect responsibilities, he had responsibility for driving the understanding and use of Portfolio Management for the Central IT organization at SU. Andy came to SU when he was appointed Chief Process Architect in November 2000. In this role, he has responsibility for identifying, establishing, maintaining and optimizing enterprise processes across SU and establishing a Project Management Office in order to support the University's mission. Andy is a senior-level Project/Quality Management/Process Improvement professional with experience leading and supporting organizational change. His experience, beginning in 1980, spans the educational, non-profit, consulting, financial, telecommunication, utility, hospital, pharmaceutical, medical device and defense industries. Andy received a Bachelors degree in Mathematics and Computer Science, Psychology and Sociology from Clarkson University and a Master of Science in Ergonomics from Tufts University. He also received an Executive Master of Public Administration degree and two Certificates of Advanced Studies in Information Technology Policy & Management, and Problem Analysis and Resolution of Conflict from the Maxwell School of Syracuse University. Andy is a senior member of the American Society for Quality (ASQ) and an ASQ Certified Quality Manager, Certified Quality Auditor and Registrar Accreditation Board (RAB) Quality Management System (ISO 9000) Auditor. The Board of Certification in Professional Ergonomics also certifies Andy as a professional ergonomist.
This research bulletin provides an overview of IT governance, explains why such governance is important, describes the IT governance work at Syracuse University, and outlines how other institutions can model their governance structures.