Expert guidance can help identify key questions to ask, which can surface the information needed to develop a comprehensive technology strategy.
Presently Andy works with organizational boards and / or executive leadership to leadership to collaboratively develop and implement approaches to drive desired culture formation or transformation for the staff and members. He examines all aspects of organizations including structure, processes, people, capabilities, and reward in terms of both effectiveness and efficiency and readiness for change. Andy helps his clients strive for organizational excellence verified by peer or institutional benchmarks as appropriate.
From December 18, 2018 through December 2020, as Enterprise IT Program Manager at EDUCAUSE, Andy coordinated and oversaw the overall delivery and service quality of the Enterprise IT Program and managed the day-to-day program logistics. He also led member advisory groups focused on the program themes, assisted with program events, and participated in the EDUCAUSE digital transformation initiative.
Prior to joining EDUCAUSE as an employee in March 2019, Andy served as a consultant for the EDUCAUSE Enterprise IT Program. Before that he spent seventeen years at Syracuse University (SU) where he was Senior Associate Vice President / Operational Excellence responsible for guiding the day-to-day activities of the Program Office tasked to create a positive $60 M impact to the University’s bottom line, and for supporting the University’s strategic planning process. He previously served as the Associate Chief Information Officer (CIO) / Chief Process Architect at SU. Andy came to SU when he was appointed Chief Process Architect in November 2000 to identify, establish, maintain, and optimize enterprise processes across SU and to establish a project management office in order to support the University's mission. Andy also spent some time in the corporate world, prior to entering the higher education area where he gained experience across numerous industries.
Andy received a Bachelor of Science degree from Clarkson University; a Master of Science degree from Tufts University; and an Executive Master of Public Administration and two Certificates of Advanced Study from Syracuse University.
The EDUCAUSE Enterprise IT Program asked four corporate members to share their advice about implementing customer relationship management systems in higher education, including critical features, required culture change, and privacy concerns that will need to be addressed for success.
The EDUCAUSE Enterprise IT Program asked three corporate members to share their advice about the ways AI and machine learning fit with higher education, as well as ethical considerations when using these technologies.