Anne Wilson is the Associate Director Client Services in the Charles Darwin University Library. She is responsible for the oversight and coordination of reference, information and lending services; liaison and information literacy services and learning space implementation and development for the three campus libraries at CDU. A significant component of her role includes the oversight and ongoing development of the Library's Learning Precincts. She is currently involved in two significant teaching and learning projects which focus on retrofitting university teaching spaces and creating a library presence in the Blackboard Community System. She has a longstanding interest in and commitment to quality and continuous improvement and has been involved in externally funded projects to develop best practice in research information services and benchmarking in Australian university libraries. Both projects produced published reports and articles.