Avril Grant


Avril Grant is the Manager for Client Quality Services in Information Technology Services (ITS) at Queensland University of Technology. She is accountable for quality of service, quality of communication, quality of information within ITS. Specifically this means that Avril is responsible for the Service Portfolio Office, IT training, strategic client liaison, IT Service Management, the QUT web presence, and the IT Leadership Development Program. Avril holds a Bachelor of Science - Computing and has over 25 years experience in the IT industry in both private industry and the university sector, within Australia and oversees. Her various roles range from programming and analysis, training, support and liaison through to management and leadership. Areas of interest also include Knowledge Management, Change Management, IT Service Management and the challenges faced by knowledge workers in an IT environment.