Avril Grant is the Manager for Client Quality Services in Information
Technology Services (ITS) at Queensland University of Technology. She is
accountable for quality of service, quality of communication, quality of
information within ITS. Specifically this means that Avril is
responsible for the Service Portfolio Office, IT training, strategic
client liaison, IT Service Management, the QUT web presence, and the IT
Leadership Development Program.
Avril holds a Bachelor of Science - Computing and has over 25 years
experience in the IT industry in both private industry and the
university sector, within Australia and oversees. Her various roles
range from programming and analysis, training, support and liaison
through to management and leadership. Areas of interest also include
Knowledge Management, Change Management, IT Service Management and the
challenges faced by knowledge workers in an IT environment.