This paper outlines steps to take to implement effective IT service change management.
Barbara has been an IT manager at ASU for three years. She is in Engagement and Consulting Services, responsible for Service Definition, Service Catalog, and Service Level Managment. Part of her responsibilities have been documenting business services and applications and their associated relationships in the CMDB, thus strengthening the Change and Incident Management processes at ASU. Before coming to ASU, she worked at several major commercial companies, with responsibility for implementing ITSM processes and tools (change, release, asset and configuration). Barbara’s ITSM process and tools experience enables her to create a structure for effective data/communications in an environment where ITSM roles are dispersed across the organization.