The function of a leader is to lead and guide people who will follow with the same values. An effective leader thus must be able to build relationships and create communities.
Beth Schaefer is the Director of IT Services in University Information Technology Services at the University of Wisconsin-Milwaukee. She is responsible for the overall strategic planning, leadership and management of the organization, providing a wide range of evolving technology services for the UW-Milwaukee faculty, staff and student community. She plays active roles on campus, statewide, and national teams for technology. Beth is the recipient of the 2015 EDUCAUSE Community Leadership Award, a 2008 Frye Leadership Institute Fellow, and serves as a steering committee member of ITANA.
This ECAR research bulletin is based on recent ECAR research on the continuing evolution of the IT help desk and the ramifications of above-campus services and cloud computing for higher education institutions.