IT organizations are pursuing growth in three fundamental practice areas to direct the development and delivery of IT services that maximize value to the institution and ensure alignment with its goals.
Beth Schaefer is the Chief Operating Officer in University Information Technology Services at the University of Wisconsin-Milwaukee. She has responsibility for UITS overall strategic planning, leadership, and management of the organization, providing a wide range of evolving technology services for the UW-Milwaukee faculty, staff and student community. Beth was a founder for the EDUCAUSE Women in IT constituent group, and has developed and been an advocate in many workshops, articles, and presentations. She helped develop and served as faculty for the EDUCAUSE Management Institute Bootcamp. She is currently serving on the EDUCAUSE Recognition Committee, and as the Outreach Officer and Steering Committee member of the ITANA Enterprise Architects group. Beth is the recipient of the 2015 EDUCAUSE Community Leadership Award and a 2008 Frye Leadership Institute Fellow.
Changing Course—and Messaging—during a Communications Systems Update at the University of Wisconsin–Milwaukee
After launching an initiative to upgrade from a legacy communications system to a new platform, the University of Wisconsin–Milwaukee then found another one that better met its needs, requiring the university to alter its plans and communications accordingly.
The function of a leader is to lead and guide people who will follow with the same values. An effective leader thus must be able to build relationships and create communities.