The ECAR-CLOUD Working Group is developing this series of seven papers, Preparing the IT Organization for the Cloud. The sixth paper, Cloud Awareness and User Support, outlines how institutions can address end-user support, end-user documentation, user training, and community outreach in the cloud.
Bill Wrobleski is the Director of Technology Infrastructure for the University of Hawai'i System. Bill joined the University of Hawai'i in 2013 after over twenty-five years at the University of Michigan. Bill is responsible for UH's overall technical infrastructure including data centers, networks, servers, storage, databases and other components. Bill has a long record of successfully delivering large enterprise scale projects in the areas of: cloud computing, collaboration, enterprise resource planning, storage, virtualization, disaster recovery, and data center deployment. Wrobleski has also successfully overseen dozens of large operational improvement efforts including improvements based on ITIL best practices. Wrobleski graduated from U-M in 1980 with a B.A in computer science and economics. He also has an MA in Theological Studies from Asbury Theological Seminary in Wilmore, Kentucky. Bill is married and has two children.
This paper is the seventh and final installment in a series on Preparing the IT Organization for the Cloud from the ECAR Cloud Working Group.
Operationalizing the Cloud, addresses cloud computing risks and how to operationalize the cloud. Most colleges and universities have moved at least some services to the cloud, while others have built out large-scale cloud environments. Ensuring that these services effectively align with an institution’s needs requires careful planning and ongoing management.
ECAR-CDS Information Systems and Applications Working Group
Constituent Group Leaders
ECAR Cloud Working Group