For universities to successfully change environments, they must continuously develop professional skills that benefit both the employee and the campus community. Learn how to use a professional development planning process to connect staff development with organizational needs.
BiographyBrandon Bernier currently serves as the Director of User Services for the Division of Information Technology (DoIT) at the University of Wisconsin-Madison. Brandon works directly with campus partners and customers to provide high value end-user services throughout the UW-Madison and the UW-system community. He leads the areas of the Helpdesk, Tech Store & Support, Product Management, Departmental Support, and Info Labs which are dedicated to advancing the University mission and the Wisconsin Idea. Prior to his position at UW-Madison, Brandon worked in multiple administrative and technology roles at Oakland University in Rochester, MI. Brandon received his undergraduate degree from Michigan State University in Telecommunication and his MBA from Wayne State University in Detroit, MI.
Next-gen IT leaders will need to be purposeful about engaging various segments of their campus communities to build trust, form relationships, and engage in true collaboration.
EDUCAUSE 2017 Program Committee
EDUCAUSE Analytics Services Design Panel
EDUCAUSE 2016 Program Committee