As an Executive Director in IT Services at UC San Diego, I lead enterprise IT operations that support over 100,000 students, faculty, and staff. Reporting to the CIO, I oversee a $33M portfolio and 80+ staff delivering mission-critical services that enable academic excellence, operational efficiency, and institutional innovation.
I provide strategic direction across:
• Hybrid-Cloud Infrastructure: Managing 2,000+ enterprise servers supporting research, instruction, and administrative workloads.
• AI Platforms (TritonGPT): Leading development of UC San Diego’s proprietary AI assistant to improve data access, analytics, and service delivery.
• Data & Reporting: Overseeing the enterprise data warehouse and analytics tools (Cognos, Tableau) to support data-informed decision-making.
• Collaboration & Communication: Ensuring secure, reliable use of Microsoft 365, Google Workspace, Zoom, DocuSign, and Qualtrics.
• Service Desk & Endpoint Management: Delivering 24/7 support and full device lifecycle services across campus.
• Cloud-Based Platform Services: Managing ServiceNow, OnBase, Cascade CMS, and other tools for workflow, document, and content management.
I specialize in aligning IT strategy with institutional goals, driving AI adoption, and modernizing platforms for scalability and accessibility. My focus is on delivering outcomes that advance student success, research innovation, and operational excellence—while building collaborative, forward-thinking teams that keep the university resilient and responsive.
TritonGPT, developed at UC San Diego, is a suite of AI-powered assistants designed to streamline administrative tasks, enhance productivity, and provide institution-specific insights by retrieving, summarizing, and generating content securely.
This paper focuses on mobile apps directly related to the educational institution and downloaded through an app marketplace for the purpose of providing a service to the institution.
This paper is a publication of the ECAR Mobile Strategy and Application Development (ECAR-MSAD) Working Group.
| Status: | Yes, current member |