Carla Birckelbaw

Biography

Carla Birckelbaw is Director of Client Services in the Office of Technology Solutions for Illinois State University. The Client Services team includes the central service desk and central lab operation for Illinois State and an Endpoint Support team that provides endpoint support to approximately one third of ISU's faculty/staff population. She also is the service owner for ITSM, coordinating with all of ISU's IT teams in using the same process and tool. Birckelbaw has worked in customer service for her entire professional career, from post-college jobs through several years in retail bookselling and the past 20+ years providing IT support at Illinois State University.

EDUCAUSE Presentations