Carolyn Ellis is the Assistant Dean for Organizational Effectiveness & Stratgy at The University of Texas at San Antonio Libraries. She holds a bachelor's degree in art history from Trinity University, and a master's degree in library and information science from The University of Texas at Austin. In her current role, she manages strategic projects and oversees organizational project processes, leads user experience initiatives, and coordinates a cross-departmental web/UX team. She has over 15 years of experience in user experience design, project management, strategic planning, usability testing, change communications and process improvement while working in libraries, information technology and community development organizations. Carolyn is a seasoned speaker and has delivered workshops and presentations at EDUCAUSE, ACRL, Internet2 and CNI.