Eliminating an outdated service offering is hard, but necessary. The process requires tact and sensitivity, as many users and your own IT staff will have grown attached. A service offering retirement expert shares advice on how to survive this process and thrive.
Chas Grundy is a storyteller with a background in technology and marketing. He leads Product Management at the University of Notre Dame, serving as an advocate between the end user, technology, and the administration. His team is responsible for management of email, calendaring, web conferencing, cloud file storage, collaboration tools, the university mobile app, and more. Prior to joining IT, Chas worked as director of interactive marketing and digital strategist at the university where his work was recognized by the Webby Awards, CASE, and eduStyle. He is also the founder of Hedgehog Interactive, which designs games for professional development and training.
Moving faculty and staff to Gmail and Google Calendar required quickly training IT professionals across campus to support the new systems — which were not a priority among their other pressing concerns.
Like its corporate counterpart, a higher education product manager is responsible for the entire service offering lifecycle, serving as a single point of contact.
ECAR IT Service Owners Working Group
EDUCAUSE Connect 2017 Committee
EDUCAUSE Connect 2016 Committee
Constituent Group Leaders