Chris Jones is the Senior Director for Digital Strategy & Enablement and Deputy Chief Information Officer at the University of Oklahoma, where he has served for more than 20 years. In this role, he leads strategic planning and advances the innovative use of digital solutions to strengthen university outcomes. His career spans higher education, K–12, teacher preparation, and corporate market development, complemented by leadership positions in professional organizations that support the educational technology community.
This paper explores the motivations for why higher education IT organizations are moving to ITSM and shares examples of how ITSM has been applied in higher education IT organizations.
| Status: | Yes, current member |