Chris Jones is the IT Director for Strategy & Planning at the University of Oklahoma where he has served for over 20 years. In his current role, he is responsible for the innovative application of technology solutions for university outcomes, strategic planning, and technology & information value delivery. He has served in various academic and administrative roles in higher education, K-12, teacher education, and corporate market development while also holding leadership positions in professional organizations that support the technology in education community.
This paper explores the motivations for why higher education IT organizations are moving to ITSM and shares examples of how ITSM has been applied in higher education IT organizations.
| EDUCAUSE | Primary Representative |