Chris Eagle is an IT Strategist and Enterprise Architect for the University of Michigan. In this role, he provides strategic planning and directional guidance for technology throughout the U-Mich campus. Chris is a key member of the team that created Michigan's first campus-wide IT strategic plan and is continually working on bridging the gaps between IT strategy, IT architecture, and IT projects. Chris is former vice-chair of the steering committee for the EDUCAUSE IT Architects Constituent Group (Itana) and continues to serve as an at large member of the committee. Before coming to U-Mich, Chris spent 30 years in private industry, much of it in executive leadership roles, with companies such as Borders Books, Saturn/GM, and Unisys. He also co-founded two venture funded start up companies, Entyre Doc Prep, and JustTalk.
This paper provides specific guidance regarding the necessary components of an effective IT service catalog, such as the taxonomy, terminology, attributes, and descriptions for common IT services. It is a revision of the 2015 document and uses feedback from earlier implementations and the people who created them to address gaps and changes in the landscape of information technology.