Chris Eagle


Chris Eagle is an IT Strategist and Enterprise Architect for the University of Michigan. In this role, he provides strategic planning and directional guidance for technology throughout the U-Mich campus. Chris is a key member of the team that created Michigan's first campus-wide IT strategic plan and is continually working on bridging the gaps between IT strategy, IT architecture, and IT projects. Chris is former vice-chair of the steering committee for the EDUCAUSE IT Architects Constituent Group (Itana) and continues to serve as an at large member of the committee. Before coming to U-Mich, Chris spent 30 years in private industry, much of it in executive leadership roles, with companies such as Borders Books, Saturn/GM, and Unisys. He also co-founded two venture funded start up companies, Entyre Doc Prep, and JustTalk.

EDUCAUSE Publications

  • The Higher Education IT Service Catalog: A Working Model for Comparison and Collaboration, Second Edition
    • Briefs, Case Studies, Papers, Reports
    • Author

    This paper provides specific guidance regarding the necessary components of an effective IT service catalog, such as the taxonomy, terminology, attributes, and descriptions for common IT services. It is a revision of the 2015 document and uses feedback from earlier implementations and the people who created them to address gaps and changes in the landscape of information technology.

EDUCAUSE Presentations