Manages IT projects that move the department toward being a service provider for the institution, rather than a supplier of technology.
Key objectives: Increase communication and awareness to reduce friction; use the technology already at Hunter with greater effectiveness and productivity; provide better-practice by example.
What's up right now: Information security awareness, security team-building, project management coordination and service catalog.
Following the fourth email transition at Hunter, Clarence became a project manager to implement transitions five and six. Along the way he became certified as a PMP and in ITIL foundations with a focus on service strategy and design. He's also taken courses on usability.
Originally recruited by Hunter College to coordinate and assist the disparate efforts of many LAN and lab managers across the college, Clarence organized the college's central sysadmin and web team. While expanding the team from one to seven, he assigned SME roles to focus their training goals, developed procedures to perform operational maintenance and upgrades, and made ticket response a team priority. The servers under management went from a handful of bare-metal boxes to over fifty virtualized instances. During his time as manager of Systems and Web Development, he oversaw implementation of a central directory and accounts management system, improved services for communication and collaboration, development of a WebCMS for the entire college constituency, and an early cloud service based on Amazon S3.
His tech career began with computer graphics and IT for the brand consulting industry before moving to the higher-education realm. Trained as an industrial designer, Clarence's roots in tech go back secondary school, where he programmed an IBM 1620 minicomputer in Fortran- with punchcards.