Momi Ford

Biography

Momi Ford is the Director of Client Support at Indiana University where she provides leadership, strategic planning, and operational coordination for the Client Support organization in the UITS (University Information Technology Services) Client Services & Support division at Indiana University. This area supports mission critical user support (all students, faculty and staff) functions including computer hardware, mobility, software, online computing help and knowledge management, communication across numerous venues including written, video, and voice, and establishes and maintains relationships with IT Professionals at various campuses, schools, and departments.

UITS Client Support units include:
* Contact Center
* Knowledge Management
* Quality Assurance and Training
* Support Center Frontline and Mission Critical 
* Technology Center Consulting
* Tier 2 Support

Prior to her role as Director of Client Support, Momi was the founding manager of the 24/7/365 Executive Information Technology Support unit where she formed a technical support team serving Indiana University's President, Vice Presidents, and other high-ranking executives 24/7/365, regardless of location. She later became the manager of the broader UITS Support Center, leading information technology services and support serving over 400,000 Indiana University and Ivy Tech Community College students, faculty, and staff 24x7 via telephone, email, chat, and walk-in services.

Momi has served as Chair of the Help Desk Institute’s Higher Education Forum and is currently a member of its steering committee. Momi is a graduate of DePauw University in Greencastle, IN.

EDUCAUSE Publications

EDUCAUSE Presentations