Daniel Olsen is a IT Consultant in the Department of Journalism and the founding Technology Help Desk Manager at California State University, Long Beach in Long Beach, California. CSULB is a large, public Masters Degree granting University serving over 37,000 undergraduate and graduate students. In addition to complete oversight and day-to-day management of the Technology Help Desk, he concurrently manages the Desktop Support function for the Division of Academic Affairs, the largest division within the University. Previously, he developed and managed the Webmaster / Web Coordinator role for the Division of Academic Affairs. Prior to joining CSULB, he gained 15 years experience in Healthcare IT software vendor implementations, vendor Client Services strategy and became a recognized leader in Healthcare IT, most recently serving as the Director of Client Services for Proxymed, Inc., a leading internet-based health insurance claims clearinghouse. He has been a featured presenter at numerous Higher Education conferences including Educause, Blackboard World, CSU Community of Academic Technology Staff, and DET/CHE among others. Dan holds a BS degree in Business Administration – Entrepreneur Program from the University of Southern California Marshall School of Business and an MBA in Information Technology from California State University, Long Beach.