Dave Pecora is the Associate Director of Customer Support Services for Information and Technology Services at the Rochester Institute of Technology. Dave has over 20 years of experience in a wide variety of IT roles. He currently oversees the RIT ITS HelpDesk as well as Desktop Support, Desktop Engineering, Residential Network Computing (Resnet), and Distributed Support Services. Dave was also the project manager for the implementation of an online music service at RIT, and played a lead role in the training and communication for the university's recent electronic ID initiative. Dave previously held an IT management position at Bausch and Lomb and has also been a consultant for SAP America.