This blog post explores the questions institutions should consider as they determine the proper structure for their IT governance processes.
BiographyDebbie Carraway is the Director of Information Technology in the College of Sciences at North Carolina State University in Raleigh, North Carolina. In this role, she provides leadership to a research-intensive College with a commitment to excellence in undergraduate and graduate education. Her scope of responsibilities includes IT strategic planning, academic technologies, high performance computing, infrastructure and IT support. Carraway has professional interests in IT governance, cloud computing, strategic planning, social networks, and computational science. She is leading a campus-wide strategic initiative to develop an enhanced IT governance process at NC State and leads the Cloud Interest Group at the university. Carraway is a member of the national EDUCAUSE Center for Analysis and Research Cloud Working Group and is co-leader of the LGBTQIA Constituent Group. Her previous experience at NC State has included work as the Assistant Director of Infrastructure, Systems and Operations and Assistant Director of Microcomputer Systems. In her early career she worked a Research Assistant in psychology labs at the University of North Carolina at Chapel Hill and the University of North Carolina at Greensboro. She is a member of the Institute of Electronics and Electrical Engineers (IEEE). Carraway holds a Bachelor of Arts in Psychology, a Graduate Certificate in Information Security, Assurance and Privacy, and a Master of Science in Information Technology and Management, all from the University of North Carolina at Greensboro. Her background includes Computer Science coursework at North Carolina State University. She is a member of the Beta Gamma Sigma Honor Society and the Golden Key Honor Society. Her master’s thesis focused on IT governance and innovation in higher education, titled “Information Governance Maturity and Technology Innovation in Higher Education: Factors in Effectiveness.” She has co-authored papers and presented on Preparing the IT Organization for the Cloud with EDUCAUSE, and has presented a paper on the “Role of IT Governance Maturity in IT Innovation” at the Global IT Management Association’s annual conference.
The ECAR-CLOUD Working Group is developing this series of seven papers, Preparing the IT Organization for the Cloud. The sixth paper, Cloud Awareness and User Support, outlines how institutions can address end-user support, end-user documentation, user training, and community outreach in the cloud.
IT governance is an essential organizational process that allows an organization to successfully realize its IT strategy. Establishing a higher education institutional IT governance program doesn’t have to be cumbersome, but the importance of thoughtful design should not be underestimated. This document provides a high-level checklist of the items to consider when creating an IT governance program.
IT Governance, Risk, and Compliance (GRC)
Constituent Group Leaders
ECAR Cloud Working Group