This hub provides findings from the 2016 student study, part of the EDUCAUSE Technology Research in the Academic Community research series.
BiographyEden Dahlstrom is the Chief Research Officer at EDUCAUSE. She oversees research and business intelligence initiatives on the topics that matter most to the higher education IT community. She is also the principal investigator for the annually recursive research on undergraduate students' technology experiences and expectations hosted by the EDUCAUSE Center for Analysis and Research (http://www.educause.edu/ecar/about-ecar/ecar-annual-study-students-and-it).
Before joining the Data, Research, and Analytics team at EDUCAUSE in 2011, she served in a variety of roles in academic and not-for-profit organizations. Most recently, she directed the Analytics division of an organization that promoted the use of data for making informed decisions to improve education policy and practice. She has experience as a higher education institutional researcher; a research analyst for an inter-segmental, longitudinal data system; and a leader in a professional organization that serves institutional researchers.
She has led initiatives that involved standardizing data for systematic warehousing; creating systems for reporting common metrics for higher education attainment outcomes; developing and managing inter-segmental, longitudinal databases; and applying business intelligence tools to provide data on demand opportunities for education stakeholders. In addition to data, analytics, and research-related experiences, Eden has also taught sociology courses, led a statewide initiative to vertically align math and English curriculum with secondary and post-secondary educators, and been a community college administrator.
She has an Ed.D. from the University of Southern California and is trained and practiced in the action research model. Her research is guided by two complementary principles: 1) data are most useful when transformed into information, and 2) information is only useful if it is accessible and understandable by the intended audience.
Appreciating and welcoming various generations into higher education IT organizations enables us to both mentor and learn from one another while looking to the workforce of the future.
This research focuses on the evolving IT workforce needed to support contemporary models of IT service delivery and the emerging world of analytics. ECAR will characterize the current higher education IT workforce; assess the organizational climate; and explore the roles, competencies, and career trajectories of four specific professional roles.