IT Change Management: A Practical Approach for Higher Education
This paper outlines steps to take to implement effective IT service change management.
Eric Dannenberg
Biography
Eric Dannenberg is the Change & Configuration Manager for Boston University's Information Services & Technology organization, a role he has been in since August 2010. Prior to that he worked as a Senior Network Operations Consultant with a focus on coordinating the Boston University IT Business Continuity, Disaster Recovery, and Contingency Planning process. He received his Bachelor of Science degree in Secondary Physical Education and Health Fitness from Springfield College in 1983 and has been with Boston University since 1986.
EDUCAUSE Publications
Memberships
| EDUCAUSE | Member |
EDUCAUSE Involvement
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ECAR IT Service Change Management Working Group