Gerard Flynn is the Senior Director of IT Administration and Client Services at Pepperdine University. He manages all business and administrative aspects of the IT operating, ERP, and recharge departments including budgeting, financial operations, personnel administration for a team of 100 staff members, marketing and communication, contract management, and asset management. In addition, Gerard oversees Pepperdine's Client Services department which comprises: Technology and Learning, Anytime Support, Audio-Visual Technologies, embedded Technology Liaisons, Graduate Campus Support, Student Technology Support, and the Telephone Operators. Gerard has an MBA and has taught ERP classes to staff, Instructional Technology classes to faculty, and Computer Science classes to students. He has co-authored two books: Succeeding in Business with Microsoft Office Access 2003: A Problem-Solving Approach and Succeeding in Business Applications with Microsoft Office 2003: A Problem-Solving Approach.