Service Design and Transition Toolkit
This toolkit has been created to help organizations both design and transition successful services.
Hemalatha Manickavinayaham
Associate VP - Planning & Digital Transformation, California State University, Sacramento
Hema is currently employed with California State University - Sacramento (CSUS) as AVP for Planning & Digital Transformation. In this capacity she reports to CIO and leads a 28 member team in providing day to day operational leadership to the Project Management Office, Campus Applications team, University Reporting Data Services teams, ERP Team and leading Digital Transformation Initiatives at CSUS. Currently she leads a Data Governance program and drives Data Modernization at CSUS, aiming to enhance enrollment outcomes and foster data-informed decision-making.
Prior to this she has worked for 10+ years at Georgia Tech (GT) leading Adaptive implementation with Budget Office, Technology solutions for Administrative Services Center and ERP Implementation in Program Manager Capacity. She has over 24 years’ experience in Project Portfolio Management and Technology implementation services. She has handled large scale IT implementations in Telecom, Higher Education, Consulting and Consumer Packaging Goods industry that involves ERP (Banner, PeopleSoft, SalesForce, Workday), legacy applications, third party integrations such as DegreeWorks, Sunapsis, Banner Imaging, Concur, Courseleaf etc. and cloud based SAAS implementations. She is also experienced with using Design Thinking Methodology.
Hema participated in 2013 EDUCAUSE and delivered a poster presentation on evolution of GT Office of Information Technology's (OIT) Virtual Project Management Office (PMO).
Prior to GT, Hema held various positions from Architect to Project & Program Manager with Wipro, Capgemini, AT&T and Coca-Cola. Hema has helped Atlanta Technology Development Center (ATDC) pre revenue startups with market research for their data security product and OneCare Inc., a private social media Health Management with valuation assessment. As proud alumni of Georgia Tech, she has affinity with Georgia Tech Business Network (GTBN) and Georgia Tech Women Alumni Network.
This toolkit has been created to help organizations both design and transition successful services.
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