Biography

Astute Administrative Support Specialist with experience in higher education, academic advising and student
support roles. Advanced experience at optimizing processes to improve efficiency using data analysis and
insights. Knowledge of federal, state and local guidelines related to university and student record
confidentiality including FERPA and Title IX regulations. Skilled at researching and resolving non-traditional
organizational challenges and discrepancies. Committed to quality organization and office management with
solutions-oriented and problem-solving capabilities. Proven track record of delivering favorable customer
index metrics and key performance indicators.