Biography
Jane Courcy, M.Ed, ITIL, ProSci CCP
[email protected] – 207.890.4020
Profile:
Experienced higher education IT Consultant, with skills and expertise in IT leadership, higher education ERP and application systems, project management, and business analysis. Skilled Project Manager with in-depth experience in leading/managing complex IT projects of long duration and high-risk. Highly capable of leading and managing work on project scope, business requirements, plans and timelines, budgets, testing, communications, risks, and completion. Know how to conduct business analysis and client work sessions, collect data, assimilate information, and capture relevant findings and recommendations. Seasoned in meeting project deadlines, preparing, and presenting high-quality written analysis documentation and wide range of deliverables. Thorough understanding of administrative, academic and IT operations and technology required to support them. Demonstrated competency in working with executive leadership, faculty, managers, staff, student, and community constituents. Current, in-depth knowledge of ERP and ERP-related applications (Banner, CampusNexus, Canvas, Blackboard, Ad Astra, Target X, Cashnet, Nelnet); IT PM/service desk tools (Team Dynamix, Service Now); and ERP infrastructure (on-premises, AWS cloud, security, access, EDW). Strong reading, writing, data entry and office technology skills. Proficient in: MS Office, Visio, PowerPoint, Sharepoint/Teams, Team Dynamix, SmartSheet, and more. Skilled in leading organizational change management; and assisting clients to make improvements to their higher education processes, systems, and structures.
Career Experience:
Sr. Project Manager
Project Management Office/OIT
Valencia College
July 2021 to present
Recruited by Valencia College to lead Project TITAN, a complex project to migrate on-premises Banner and Banner-related systems from on-premises environments to AWS cloud. Completed complex project on-time and under budget, with minimal disruption. Expanded my knowledge of cloud and Banner infrastructure, vendors in this space. Quickly absorbed TITAN scope, timeline, stakeholders, challenges, technical needs. Worked to identify and minimize risks, revise project plans and activities, lead teams and tasks, log and resolve issues. Led VC and vendor teams in UAT, creation of detailed cutover documentation, scheduling of go-live week activities, and month-long hyper-care and post-go-live project completion. Delivered project outcomes and deliverables successfully, on- time, and under-budget. Managed and completed in-depth and complicated written analyses, to document ERP environment, systems, resources, risks and updated plans. Prepared and presented analysis documentation to varied constituents over time. Leading major projects for implementing Banner Self-Service (8 to 9) and Banner Financial Aid. Projects running concurrently with anticipated 18 - 24 months to completion. Navigating changes to organizational structure and leadership at several levels and building Project Team from VC and contracted functional and technical resources. Responsible for leading project initiation, discovery, scope, and plans; engaging with all teams in current state and future state analysis. Managing work sessions for config/build of new implementations, directing UAT efforts, and coordinating communications and go-live tasks and schedules. Infuse appropriate best practices from business analysis, project management, and organizational change management into my work, with an intentional mindset of “objective analyst and consultant”.
Senior Consultant & Project Manager
Self-Employed
February 2020 to July 2021
Provided contract assistance to higher education clients with system implementations challenges, in hybrid PM/BA role. Also conducted IT and ERP analysis and assessments that examined current state challenges, potential software solutions, ROI and risks, implementation plans, data migration challenges, and third-party system integration needs. Identified risks and potential future state improvements. Scheduled and facilitated meetings and work sessions, managed project scope, tasks, timelines, and desired outcomes. Created complex documentation and deliverables and communications.
Executive Director of Application Systems
California Western School of Law – San Diego, California
August 2017 to January 2020
Conducted Executive management of IT and projects to implement new Student, Finance, and Enterprise Scheduling information systems. Responsible for strategic oversight as well as operational management of resources, processes, and technology. Managed IT organization and introduced new initiatives for improvement of School’s security posture, reorganization of staff structure, and implementation of ITIL service delivery practices. Led IT organization and School in three-year initiative to implement CampusNexus SIS/FIS and Ad Astra Enterprise Scheduling Provided project planning, resource management and communications. Expanded knowledge of ERP data migrations, ERP config/build processes, and data integrations.
Senior Consultant
Management and Information Technology Group
BerryDunn – Portland, Maine
December 2013 to August 2017
Conducted IT projects for higher education institutions and non-profit organizations that included: IT assessments, analysis and selection of new ERP systems, business process analysis and improvement, IT organizational reviews, strategic planning, and more. Collaborated with MITG teams on project proposals for approach, methodology, timelines, resources. Planned, scheduled, and conducted project work from start to finish. Facilitated meetings and work sessions with academic, research, administrative, faculty, staff, student, and IT teams. Analyzed systems, data, processes, structures for challenges and opportunities. Documented and analyzed qualitative and quantitative information. Prepared and presented detailed deliverables to MITG leadership and then to clients. Contributed to business development work, seeking, and engaging with prospective clients via conferences, contacts, and relationship-building. Did Salesforce tracking.
Campus Director
Orange County Campus, University of La Verne – Irvine, California
November 2010 - September 2013
Directed administrative and academic operations that included: enrollment, advising, student accounts, academic supports, schedules, finance and budgets, and campus technology. Implemented Salesforce CRM and Banner Document Management (BDM). Managed projects for campus and process improvement work in degree audit and student enrollment. Collaborated with faculty, instructors, students, and business partners. Taught IT graduate courses.
Senior Systems Analyst
University of California Irvine Medical Center – Irvine, California
June 2010 - November 2010
Managed Electronic Health Record (EHR) conversion as part of UCI’s EPIC implementation. Provided business analysis and supported key departments, functional technologists, and end-users.
Director of Adult and Continuing Education, Oxford Hills
Regional School Unit 17 - South Paris Maine
June 2006 – June 2010
Directed the state’s third-largest adult education organization, with HS Diploma, GED, basic education, career and technical training, and college transition programs. Managed operations and processes for student records, registration, finance, accounts, advising, and budget. Developed complex budgets, reports, and data, wrote grants. Managed IT for campus.
Business Systems Analyst
Center for Medicare Advocacy - Mansfield Center, Connecticut
July 1997 – June 2006
Director of Technology
Western Maine Health - Norway, Maine
June 1987 – July 1997
Education
MS, Education, Adult & Higher Education
University of Southern Maine - Gorham, Maine
BA, Sociology
Bates College - Lewiston, Maine
High School Diploma
Phillips Exeter Academy – Exeter, New Hampshire
Certifications
Working on PMI and PMI-PBA Certifications, 2021 to Present ProSci Certified Change Management Professional, 2017 ITIL Certification - Industry standard for best practices in IT Service Management, 2016 Certified State of Maine, Adult Education Director #066, 2010
Professional Memberships
EDUCAUSE – Non-profit professional association advancing higher education IT
PMI – Project Management Institute
ProSci – Professional association for organizational change management
EDUCAUSE Presentations
Memberships
EDUCAUSE | Member |