Janice has worked in the IT department (ITS) of the University of the New Brunswick (UNB) since 1989, filling many roles along the way. For ten years she served as the ITS Director of Client Services providing leadership to 25-35 regular and student employees on the client facing services provided to the UNB community. For two years she served as acting Assistant Director to acting Executive Director leading ITS at the time. She was also acting Director of the Centre for Enhanced Teaching and Learning for one year. This experience has been invaluable for her current role as Director of Quality Assurance and Process Management for ITS. Additional responsibilities include business continuity and policy development.