The advent of new service models in the technology marketplace—in particular the cloud—has changed the way IT services are being provisioned. The IT department, once the major provider of technology to its campus, has become one service provider among many.
Jeffrey Pomerantz, Ph.D., is a Senior Research Analyst for the EDUCAUSE Center for Analysis and Research (ECAR). He is a principal investigator on a number of ECAR research projects, including the annual Faculty and Information Technology and Student and Information Technology studies, the bi-annual study of the Workforce project, and several others.
Prior to joining ECAR, Dr. Pomerantz was a tenured Associate Professor in the School of Information and Library Science at the University of North Carolina at Chapel Hill for over a decade. He has also been an adjunct instructor for a significant percentage of the other Information Science programs around the world. He has taught courses on research methods, program evaluation, digital libraries, and metadata. He also developed and taught a popular Coursera MOOC about metadata. Pomerantz is an extensively published scholar; see his website for a complete list of his publications. He author of the book Metadata, part of the MIT Press Essential Knowledge series, and an Associate Editor of the Open Access Directory, a project of the Berkman Center's Harvard Open Access Project. Pomerantz earned his Ph.D. from the School of Information Studies at Syracuse University, and his MS(LIS) from Simmons College.
This hub provides findings from the 2016 student study, part of the EDUCAUSE Technology Research in the Academic Community research series.
Lessons from the research report The Higher Education IT Workforce Landscape, 2016 provide horelpful guidance on how colleges and universities can retain IT workers and avoid unnecessary employee turnover.