Jennifer Montminy


Jennifer Montminy is a Communications Strategy Specialist for Information Technology Services (ITS) at Penn State. Working within the ITS subunit, Services and Solutions, she led the development of a service communications group to support the unit's 160 staff members and over 80 services that together support Penn State's 96,000 students, 10,000 faculty, and 11,000 staff at all 24 campus locations. Committed to the definition and development of robust service-oriented communications, Montminy works closely with the subunit'€™s service delivery group and service owners to create strategic communications plans that affect operational to marketing communications, including: alerts, change communications, awareness and promotional communications, and faculty and student outreach. As the service lead for, she grew adoption of the service by 40% from 2012-2013 to 2013-2014 and also plays a key role on service teams for the University'€™s central training group, virtual machine hosting service, software repository project, and many more. In 2014 she co-led the development of a new approach to educating Penn State'€™s 8,500 incoming freshmen about the technology services on campus using storytelling and social media. Montminy also serves on the IT Transformation (ITX) Program team responsible for the implementation of the Penn State Service Management Program. As a part of the team, she facilitates the implementation of eleven ITIL processes that have been work-shopped and adapted for the University through participation in the development of the knowledge management process, collaboration with process owners to create the customer-facing service catalog, development of change management communications, and more. She has written for LINK: The Journal of Higher Education Web Professionals and is on the leadership committee of the national Web Conference at Penn State, where she presented in 2014 on the importance of building an internal social media strategy. She is also a member of the Educause IT Communications Constituent Group.