Biography

JoAnn Guilmett serves as Director of Client Services within Enterprise Technology & Services at the University System of New Hampshire. She leads an integrated Help Desk and Desktop Support team, advancing the objectives and priorities of the University System of New Hampshire, including Endpoint lifecycle management, IT Service Management, and Customer Engagement. In her role, JoAnn ensures her team provides exceptional support to students, faculty, and staff across all campuses.

JoAnn's strategic vision has been instrumental in implementing innovative solutions that enhance user experience and streamline operations. Her commitment to continuous improvement has fostered collaboration and proactive problem-solving within the team. Under her leadership, Enterprise Client Services has achieved significant milestones in service delivery and customer satisfaction, contributing to the overall success of the University System of New Hampshire.