Agile methods and design thinking can be used for more than just software or product development. In higher ed administration, these approaches not only move efforts to the strategic level but also engage staff in new ways and initiate positive cultural change.
Joellen Shendy has worked in higher education for over 25 years, developing unique expertise in the areas of credential innovation, competency-based education, online education, and non-traditional students. Ms. Shendy has written articles and blogs on the future of education and credential innovations as well as comprehensive learning records with AACRAO, IMS Global, Educause, and Parchment among others. She serves on the Advisory Board for the Competency Based Education Network (CBEN) and the Higher Education Advisory Board for Credential Engine. Currently a Product Strategy Director for Workday Student, she works to envision and build the student system of the future – putting students at the center.