Findings from two research studies at scale reveal the implications of learning analytics for designing courses in learning management systems to enhance student success.
John Fritz is Associate Vice President for Instructional Technology in UMBC's Division of Information Technology. He is responsible for UMBC's focused efforts in teaching, learning and technology, including learning analytics. He is also responsible for tier 1 (basic) user support including knowledge management. Before joining DoIT in 1999, John served as UMBC's Director of News & Online Information for four years, and has more than 10 years experience as a public information officer, writer and editor in three University of Maryland campuses. For seven years, he taught a class in "Web Content Development" for UMBC's English and Information Systems Departments. John holds a Ph.D in Language, Literacy and Culture from UMBC (2016), an M.A. in English (with an emphasis in rhetoric and composition) from the University of Maryland, College Park (1989), a B.A. in English and religion from Columbia Union College in Takoma Park, Maryland (1985), and certificates in New Media Publishing from the University of Baltimore (2002) and Instructional Systems Design from UMBC (2009).
This paper explores the motivations for why higher education IT organizations are moving to ITSM and shares examples of how ITSM has been applied in higher education IT organizations.
Higher education invests considerable resources into technology for academic purposes, but understanding whether those instructional technologies improve learning is often a difficult question to answer.