IT teams face many challenges in planning and implementing business process redesign, as well as in establishing a culture of continuous improvement in the higher education context. These case studies describe how teams at three institutions managed these challenges, found effective solutions, and learned lessons along the way.
Joseph Drasin, D.M. is the Senior Director of Planning and Continuous Improvement at the University of Maryland, College Park's Division of Information Technology and a Faculty Fellow at the Honors College. He earned his bachelors in Management Science & Statistics, Logistics & Transportation, and Economics from College Park. He holds a Masters of Science in Business and a post-graduate certification in Competitive Intelligence from Johns Hopkins University as well as a Doctorate of Management from University of Maryland, University College.
His expertise has been developed over an impressive 20-year career in organizational development, process engineering, enterprise system planning and implementation, technology leadership and strategy, and change management. He has consulted with many public and private organizations where he works to identify shared objectives and facilitates cross-organizational process designs to break down existing technological and organizational silos. A believer in the professionalism of management and leadership, Dr. Drasin’s practice work is paralleled by publishing, speaking, and education on a broad number of topics.
Joseph's professional and academic career has been an extensive journey solving technology and organizational challenges. He is currently leading Maryland's growing center of excellence focused organisational transformation, process improvement, project management, and change management. Before coming to Maryland, Joseph was a consultant and project manager at Business Intelligence, a boutique executive strategic consulting firm. He was able to help public and private organizations better plan and execute large scale organizational change. Prior to that, he was a Sr. Project Manager at Long & Foster, responsible for their industry-leading eCommerce platform, a consultant at the Constella Group (now part of SRA), a principal consultant at Prism Consulting Services, and an Manager at Invitrogen (now part of Thermo Fisher Scientific).
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Learn the operations and mechanics of developing a process improvement unit and the pragmatic approaches to implementing such a group at your institution.
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