Masters in Computer Information Systems (1990â€“1992) - University of Miami â€“ Miami, FL
Bachelors in Computer Information Systems (1983â€“1988) - Bentley University - Waltham, MA
Seminars and Training:
Basel II and Basel III Rules
ISO-9001 Quality Systems
Management: Objectives & Dashboards
Business Continuity Planning
Financial Reporting Standards NIF
Money Laundering Prevention
COBIT â€“ IT Governance Framework
IT Infrastructure Library (ITIL)
Technology management best practices
Service-Oriented Architecture SOA
Microsoft Solutions Framework (MSF)
Microsoft Operational Framework (MOF)
VISA International Network
Data Center Design Best Practices - BICSI, Orlando FL
Art of Negotiation Harvard University & MIT, Cambridge, MA
Dealing with Difficult People Harvard University & MIT, Cambridge, MA
Fluent in Spanish and English
Proficient in French
Technology Director (2014-present)
INCAE (www.INCAE.edu) â€“ Nicaragua & Costa Rica
In charge of Operations, Systems Integration, Project Management and Academic Support for the Number One MBA Higher Education School in Latin America.
MultiRedes (www.multiredes.com) â€“ Nicaragua & Costa Rica
Cofounded a company which designed and built Nicaraguaâ€™s most important datacenters Clients also include: BAC Costa Rica, CITI Nicaragua, ICE, BDF, ASSA, Kraft Nicaragua, Florida Ice, Farm Nicaragua, and Central Americaâ€™s tallest residential buildings (PanamÃ¡ excluded)
IT Director (2003-2008)
Banco de Finanzas, S.A. - Managua, Nicaragua
Responsible for the IT Department
Provided services to over 200k clients, 40 branches, and 40+ VISA certified ATMs
Collaborated in a team that aided increase revenue from $1.8m (2003) to over $5m (2008)
Implemented ITIL, Microsoft Operational Framework, Microsoft Solution Framework, Service Oriented Architecture, Quality Assurance, HelpDesk, Dashboards, SAP Business One, Virtualization, Microsoftâ€™s Maturity Assessment, and stabilized the newly implemented Banking Application.
External Consultant (2003)
Financiera Arrendadora Centroamericana â€“ FINARCA (Scotia Bank) - Nicaragua
Designed, Developed & implemented the current banking system with 9+ yrs of successful operations.
IT Auditing Director (2002 â€“ 2003)
Superintendence Pensions Fund - Managua, Nicaragua
Member of the World Bank team responsible for implementing the Private Pension Funds System in the Nicaraguan Banking Superintendence
IT Director (1998-2002)
Social Security of Nicaragua HQ - Managua, Nicaragua
Formed part of a World Bank team that made Nicaraguaâ€™s Social Security auditable for the first time in over 20 years through technology, controls, and quantifiable processes. Implemented PeopleSoft. Reduced the time it takes to process a new pension request from 18 to 2 months.
IT Assistant to the CEO (1994-1998)
BANEXPO â€“ Banco Uno (Grupo Uno) Managua, Nicaragua
Implemented banking applications in Guatemala, MÃ©xico y Nicaragua as Team Leader.
IT Manger (1992-1994)
Mundinet de Costa Rica â€“ San Jose, Costa Rica
Developed and successfully implemented Costa Ricaâ€™s Central Bankâ€™s first electronic fund transfer EFT system using Sprintâ€™s messaging platform.
Dual Costa Rican and Spaniard citizenships.