Karen serves as Vice President and Chief Information Officer at Mount Holyoke College leading Library and Information Technology Services, a combined organization with more than 30 years of history bringing library and IT functions together. In this role, she and her team guide the college's strategic direction for systems processes and infrastructure while supporting the campus community through research, teaching and learning services, responsive technical and media support, and the thoughtful adoption of emerging technologies.
Prior to that Karen served as Associate Vice President for Information Technology at Wesleyan University where she worked for 18 years. She had oversight for the user services, technical services, and academic technology teams. Combined, they provide the foundational support for all other IT operations across the University. She is engaged in higher education IT and leadership at the regional and national level. Karen is currently an EDUCAUSE board member and served on the board and as the chair for the Northeast Regional Computing Program (NERCOMP).
We can’t always make the right choices on our career path, but if we learn from our mistakes, we have a much better chance at future success. In this episode, we ask higher ed IT leaders, what was your biggest career misstep and how did you course correct?
This paper provides specific guidance regarding the necessary components of an effective IT service catalog, such as the taxonomy, terminology, attributes, and descriptions for common IT services. It is a revision of the 2015 document and uses feedback from earlier implementations and the people who created them to address gaps and changes in the landscape of information technology.
| Status: | Yes, current member |