After graduating from the University of Oregon in 2011, I accepted a full-time position with the UO as a Technology Service Desk Coordinator. My main responsibilities included managing and coaching the student employees and providing second-level technical support to the campus community. In April 2015, I moved into my current position of IT Service Management (ITSM) Process Manager. ITSM helps IT organizations shift from a technology perspective to a service-based perspective by focusing on the quality of services and relationships with campus customers through a set of process-based best practices. In other words, ITSM helps communicate the value of services that an IT organization provides to the business or campus community. I'm a member of the EDUCAUSE Young Professionals Advisory Council and presented twice at past EDUCAUSE Connect conferences.