Early on in my career, I was intrigued with how companies leveraged technology to improve their business processes. I've worked in project management, web development, strategic planning, and change management, but my preferred roles were always the ones where I could speak to end users to identify their needs and create solutions that would help improve their businesses. I am a strong communicator, and am good at seeing the big picture, as well as the underlying issues that hold an organization back from its true potential. Now, at the University of Maryland, I work daily facilitating process improvement across the university with the goal of enhancing the experience of students, faculty, and staff.
Most organizations continuously seek to enhance efficiency, improve quality, and save time and money; however, they are not engaging in formal process-improvement efforts to achieve these things.
Workarounds can lead to dramatic process inefficiencies when the temporary fix becomes standard practice.