EDUCAUSE is adopting a new vision for the analytics and benchmarking capabilities provided through the Core Data Service and other analytics resources.
As Director of Analytics Services, Leah Lang leads the strategy and operations for EDUCAUSE’s suite of benchmarking services, products, and tools, which are used by the higher education community to inform decision-making about IT. In her time at EDUCAUSE, Leah has re-imagined EDUCAUSE’s Core Data Service, developed the Custom Analytics Service offering, and expanded EDUCAUSE’s benchmarking services to include evaluations of IT maturity and technology deployment. As an experienced service and product manager, Leah works to continuously improve existing offerings while growing the Analytics Services portfolio to provide more value to EDUCAUSE members.
Through working closely with the higher education community and staying current on trends in higher education, higher education IT, and technology in general, Leah ensures that IT leaders have the metrics they need to make the case for IT. Leah’s content expertise of IT metrics has positioned her as a leader in the higher education community. She is a sought after speaker and action-oriented meeting facilitator, and is recognized nationally and internationally for her capabilities in these areas.
Prior to working with EDUCAUSE, Leah worked to improve Carnegie Mellon University’s IT project management processes and design metrics for service management. Leah also worked as a mathematical statistician at the U.S. Census Bureau. Her work there entailed research and development for the American Community Survey and weighting and variance estimation for the Current Population Survey. Leah has a Bachelor’s degree in Statistics from Penn State University, a Master’s degree in Survey Methodology from the University of Maryland, and a Product Management Certification from UC Berkeley Executive Education.
Prior to the COVID-19 pandemic, many colleges and universities had offered courses and programs in fully online or blended learning environments. The technologies, practices, and supports needed for online learning have been implemented unevenly, however, leaving institutions at differing levels of readiness for current circumstances.
The Core Data Service portal has undergone significant changes over the last year, including the addition of a Digital Capabilities dashboard, an in-portal feedback tool, and the implementation of more rigorous processes for monitoring key performance indicators.