Loraine Graves


Twenty years diversified experience in customer service and computer technology. Extensive experience with personal computers, network hardware, and most DOS/Windows applications. Exceptional troubleshooting, customer service, training, and documentation skills. That is what the profile on my resume reads. I come from a diverse background of customer service, technical writing, computer technical maintenance, and help desk administrator areas. I have worked primarily in corporate environments with production engineers, managers, and office staff. I have been serving the University of San Diego's academic community as the Help Desk Coordinator since September of 2003. In the 3 years I have been at USD I have gone from being the primary technical phone support for the facility and staff to supporting the entire campus community of over 8,000 students and 1,700 facility and staff. I work with a diverse group of desktop technicians, part-time help desk analysts, and student tech's to serve the academic community with the highest quality of services and satisfaction