Mark Fitzgerald


Mark Fitzgerald started his career at Boise State in 2006. Previously he managed three other higher education help desks. Mark is a graduate of Brigham Young University and has a Masters in Business Administration from Boise State. He holds industry certifications from Dell, Novell, HDI and in ITIL. Mark loves to teach others and participates in many workshops and conferences. In addition to being an adjunct professor at Boise State, he is the former chair the Help Desk Institute (HDI) Higher Education Forum and serves on their Desktop Support Advisory board. Mark and his wife have three wonderful boys and a little girl and live in Meridian where they enjoy cooking, photography and music.

EDUCAUSE Publications

  • BYOD and Get Walk-in Service
    • Article

    Boise State University, a large commuter school, has emphasized use of personal mobile devices for learning both in and out of the classroom.

  • Implementing Google Apps for Faculty and Staff
    • Briefs, Case Studies, Papers, Reports

    This ECAR research bulletin explains how Boise State University addressed important concerns about security and strategic alignment in finalizing its decision to move to Google Apps for Education.

EDUCAUSE Presentations