
Mark Koan
Biography
Dr. Mark Koan was selected by his peers for the Orbie Award and named Arizona's CIO of the Year for the Public Sector in 2022 and has more than 25 years of experience building and leading successful customer-focused teams. Currently, he is the Chief Experience Officer at Canyon GBS™, a startup at the forefront of revolutionizing how educational institutions, non-profits and businesses can harness AI-powered technology to drive success.
Previously, Dr. Koan was the Vice Chancellor and Chief Information Officer (CIO) for the Maricopa Community Colleges that served more than 130,000 students each year. Under Dr. Koan’s leadership, Maricopa’s IT team received a global innovation award for their rapid deployment of advanced unified communication technologies at the start of the COVID-19 pandemic and earned the 2021-2022 Innovation of the Year Award for their creative combination of open source and cloud technologies to enhance student service. While in that role, Dr. Koan also helped bring in nearly $2 million in public and private grant funding for the system.
Dr. Koan also served as an Associate Vice Chancellor where he led the district's technology transformation efforts, launching the first system-wide mobile application for students and leading the development of Maricopa’s first comprehensive data lake.
As the CIO for Phoenix College, Dr. Koan and his team earned the Innovation of the Year Award for the Maricopa Community Colleges for their development of a mobile-friendly student portal, later deployed across the entire 10-college district.
Before working for the Maricopa Community Colleges, Dr. Koan was an IT leader at Arizona State University where he led several diverse teams across multiple locations and helped develop and advance strategic alliances for ASU's University Technology Office, including work with key industry partners such as Amazon, Google, and Verizon.
EDUCAUSE Presentations
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