Martha Kyrillidou


Martha Kyrillidou, consults in management, evaluation, assessment and R&D activities. She helps libraries respond to customer needs through the development of user-focused services and culture that enhance the user-experience. With an understanding of trends in services, collections, facilities, and personnel she can help a library tell their story through narratives, visuals and numbers. Martha can help you with accreditation, grant writing, evaluation plans or serve as your external evaluator and data analyst for your grant and sponsored activities. As the original architect of the StatsQUAL suite of services at the Association of Research Libraries (ARL), Martha is well positioned to consult and help you maximize the benefits you derive from LibQUAL+, ClimateQUAL and MINES for Libraries. She has also worked on digital library as well as special collections assessment and evaluation methods. Her work has defined the growing and dynamic library assessment community of practice across the globe. Martha is a Research Associate at the iSchool at the University of Illinois, Urbana-Champaign, bridging research and practice. She teaches Research Methods at Kent State University and is leading the redesign of this course for the SLIS core curriculum team. She is on the planning committee of the 2016 Library Assessment Conference, a member of the Board of the Northumbria International Conference of Performance Measurement and Metrics in Library and Information Services, and a member of the Advisory Committee of the International Conference on Qualitative and Quantitative Methods in Libraries. She serves as the chair of the NISO Z39.7 Information Services and Use: Metrics & Statistics for Libraries and Information Providers – Data Dictionary. She is a volunteer for the Organization Model Task Force for the Coalition to Advance Learning. Martha is also affiliated with the Library Management Consulting (LMC) practice. Martha managed the ARL Assessment Programs for 22 years since 1994. She pioneered the development of the StatsQUAL gateway, offering assessment products and services to the library community ranging from descriptive statistics to evaluative tools focusing on service quality improvements, the most influential of those being LibQUAL+. Martha provided analytical expertise to libraries addressing both strategic and policy issues, and disseminated assessment developments through numerous publications. She co-chaired the biennial Library Assessment Conference and advocated for "effective, sustainable, and practical assessment" strategies. Martha has served as principal investigator on grants by the Fund for the Improvement of Post-Secondary Education (FIPSE), and has been on the leadership team of grants by the National Science Foundation (NSF) and the Institute of Museums and Library Services (IMLS). She has published in numerous journals and presented extensively in conferences like CNI, ALA, ACRL and international venues like the Gulf Cooperating Council Library Directors meeting, the Northumbria Conference on Performance Measurement and Metrics, the Quantitative and Qualitative Methods for Libraries, Evidence-Based Library and Information Science, and the Library Assessment Conference among others. She has worked with libraries across the globe in defining and measuring library service quality and changing user expectations and perceptions. Her dissertation featuring the development of the LibQUAL+ Lite protocol (deposit 2009) was the most heavily downloaded dissertation the year it was deposited: