Melissa Jackman


Almost 20 years of experience managing the design, development, and implementation of information and communication systems for commercial and university organizations. I joined Duquesne University as the CTS Help Desk Manager in 2002. My team serves as the single point of contact for all technology related issues on campus. I have extensive experience in developing policies, procedures and processes relating to all aspects of IT governance; business and technology architectures; software development life cycles; and program management offices; to effectively manage the valuation, acquisition and outcomes of enterprise information technology investments. My experience prior to joining Duquesne consists of private industry professional support services. Prior to joining the Duquesne's Computing & Technology team, I was responsible for the oversight of a 24x7 Enterprise Support Center for Westinghouse/Marconi providing help support for over 25 customers worldwide. I currently serve as the President of the Steel City HDI (Help Desk Institute) chapter and hold a certification in Help Desk Management. I served as the VP of Programs and Sponsorship for the Steel City Chapter of HDI was the VP of Communications from 2006 to 2015. My education includes a Bachelors in Business from Point Park University and Masters of Leadership and Liberal Studies from Duquesne University.

EDUCAUSE Presentations