Biography

Over 25 years of experience managing the design, development, and implementation of information and communication systems for commercial and university organizations.  As the Director of IT Service Management & Support, my team leads the Service Management and Services Portal for Duquesne.  My area of responsbilities include Technology Sales, Support and Communication.

I have extensive experience in overseeing development of policies, procedures and processes relating to various aspects of of Business Operations,  IT governance; business and technology architectures; software development life cycles; and program management offices; to effectively manage the valuation, acquisition and outcomes of enterprise information technology investments. My experience prior to joining Duquesne consists of private industry professional support services.  I served as the President of the Steel City HDI (Help Desk Institute) chapter between 2016-2018 and hold a certification in Help Desk Management. I served as the VP of Programs and Sponsorship for the Steel City Chapter of HDI was the VP of Communications from 2006 to 2015. My education includes a Bachelors in Business from Point Park University and Masters of Leadership and Liberal Studies from Duquesne University.