IT Service Ownership in Higher Education: Definitions, Applications, and Benefits
This paper presents a model for organizing service ownership and management responsibilities to improve higher education IT organizational effectiveness.
Michael Cyr
Biography
Michael has served for 30+ years in the University of Maine System both at campus and system IT (shared services) levels. In campus IT he led the deployment of modern IT services and infrastructure with a focus on customer service. After a stint in the private sector, Michael returned to the University of Maine System to deliver distance-education technology support and then, in a strategic capacity, on the CIO's team, focusing on IT Service Management, disability accessibility and most recently, IT Service Cost allocation and transparency. Michael led the development of, and manages, the system's IT Service Catalog, and system-wide policy on IT disability accessibility. He is active in Educause in the ITACCESS and ITSM community groups. He also served on the SIGUCCS mentoring program advisory group. Michael is a co-author of the ECAR paper "IT Service Ownership in Higher Education: Definitions, Applications, and Benefits "
Michael lives with his family, and too many sailboats, in Central Maine.
EDUCAUSE Publications
EDUCAUSE Presentations
Membership with EDUCAUSE
| Status: | Yes, current member |
EDUCAUSE Involvement
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IT Communications Community Group (CG) Cabinet
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Higher Education Cloud Vendor Assessment Tool (HECVAT) Working Group
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Community Group Leaders
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CG Mentoring Program 2018 (Pilot)
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ITSM Community Group Steering Committee
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ECAR IT Service Owners Working Group