Michael Ferdinando has been at Cornell University since 1988, including 4 years as an undergraduate. Mike was hired by Cornell Information Technologies (CIT) in 1996, and has worked in several positions related to IT customer service. From from 2002-07, Mike was CIT's Trouble Management Analyst, performing problem management and business process analysis for the CIT HelpDesk. In this capacity, he helped to improve accountability and build a stronger working relationship between the HelpDesk and other functional areas within CIT. Mike joined CIT's Account Management team in 2007, where he is using his strong interpersonal skills and knowledge of Cornell's IT organizational structure to improve relationships between CIT and other campus partner organizations. Mike is originally from New Hampshire, and enjoys hiking, gardening, and gourmet cooking. He lives in Ithaca, NY.