Michael is a team-focused, strategic-thinking over-achiever who is well-versed in service management, project management, accessible technology, educational technology, information design, employee development, and customer happiness. Over his twenty-year-plus career at Fresno State University, he has collaborated with the building of several support service centers, accessible technology initatives, and extensive IT process building and improvement initiatives. He is widely considered to have an encyclopedic knowledge of all technology used on the Fresno State campus. Michael also volunteers his time with several non-profits, assisting them with their technology, support, media, outreach, and information design needs. He also dedicates time assisting with the editing of Educause white papers.
Michael is certified in ITIL, Project Management, LEAN process improvement, customer happiness, and accessible technology.
Michael is known for being intuitive, empathic, perceptive, knowledgeable, calm, supportive, and having a wonderful sense of humor.
He loves travelling, learning languages, pub quizzes, karaoke, volleyball, disc golf, and public speaking.
Michael is currently working on his Master's in Education Technology.
Strength Finders Profile: Strategic, Input, Ideation, Achiever, Positivity