Michelle Rakoczy


Michelle Rakoczy is an IT leader with over 18 years of experience in higher education. Working with the North Dakota University System (NDUS) - Core Technology Services (CTS), she provides leadership for three units within the CTS Infrastructure and Operations department including Network Services, System Administration and Endpoint Services and serves as a resource to 11 campuses in the NDUS. Michelle Serves as the work-based learning coordinator for CTS and brings over 10 years of experience in supervising/mentoring student employees while working at the University of North Dakota. Michelle holds a doctorate in higher education and holds a master’s degree in management information systems. She has done extensive research on work-based learning, culture, digital transformation, IT workers in higher education, leadership theories, and motivation theories. 

EDUCAUSE Publications

  • Providing a Clear Path to Advancement for IT Staff
    • Blog
    • Author

    Information technology worker retention is imperative in higher education, and providing staff an opportunity to grow skills can improve staff satisfaction, leading to increases in productivity and retention.