The ECAR-CLOUD Working Group is developing this series of seven papers, Preparing the IT Organization for the Cloud. The sixth paper, Cloud Awareness and User Support, outlines how institutions can address end-user support, end-user documentation, user training, and community outreach in the cloud.
BiographyMiguel Soldi has seventeen years of experience in higher education where he has held varied responsibilities in Human Resources, Financial Reporting, Information Technology, and Information Security in the areas of business analysis, data warehousing and compliance. During his career, Miguel has pursued the role of analyst, project manager, and policy developer. Today, he performs these roles in a broader scale.
This paper is the seventh and final installment in a series on Preparing the IT Organization for the Cloud from the ECAR Cloud Working Group.
Operationalizing the Cloud, addresses cloud computing risks and how to operationalize the cloud. Most colleges and universities have moved at least some services to the cloud, while others have built out large-scale cloud environments. Ensuring that these services effectively align with an institution’s needs requires careful planning and ongoing management.