This toolkit has been created to help organizations both design and transition successful services.
Experienced Service Management Analyst with a demonstrated history of working in the higher education industry. Skilled in Analytical Skills, IT Infrastructure Management, IT Service Management, IT Strategy, and Data Center. Strong information technology professional with a MS focused in Information Technology from Cal State Fullerton.
The Higher Education IT Service Catalog: A Working Model for Comparison and Collaboration, Second Edition
This paper provides specific guidance regarding the necessary components of an effective IT service catalog, such as the taxonomy, terminology, attributes, and descriptions for common IT services. It is a revision of the 2015 document and uses feedback from earlier implementations and the people who created them to address gaps and changes in the landscape of information technology.