EDUCAUSE Publications

• Service Design and Transition Toolkit

  • April 2, 2024
  • Policies, Guidelines, Plans and Toolkits
  • Author

  This toolkit has been created to help organizations both design and transition successful services.

• The Higher Education IT Service Catalog: A Working Model for Comparison and Collaboration, Second Edition

  • November 19, 2019
  • Briefs, Case Studies, Papers, Reports
  • Author

  This paper provides specific guidance regarding the necessary components of an effective IT service catalog, such as the taxonomy, terminology, attributes, and descriptions for common IT services. It is a revision of the 2015 document and uses feedback from earlier implementations and the people who created them to address gaps and changes in the landscape of information technology.