Mitch Pautz

Biography

Experienced Service Management Analyst with a demonstrated history of working in the higher education industry. Skilled in Analytical Skills, IT Infrastructure Management, IT Service Management, IT Strategy, and Data Center. Strong information technology professional with a MS focused in Information Technology from Cal State Fullerton.

EDUCAUSE Publications

  • Service Design and Transition Toolkit
    • Policies, Guidelines, Plans and Toolkits
    • Author

    This toolkit has been created to help organizations both design and transition successful services.

  • The Higher Education IT Service Catalog: A Working Model for Comparison and Collaboration, Second Edition
    • Briefs, Case Studies, Papers, Reports
    • Author

    This paper provides specific guidance regarding the necessary components of an effective IT service catalog, such as the taxonomy, terminology, attributes, and descriptions for common IT services. It is a revision of the 2015 document and uses feedback from earlier implementations and the people who created them to address gaps and changes in the landscape of information technology.

See All Publications by Mitch Pautz

EDUCAUSE Presentations

See All Presentations by Mitch Pautz

Memberships

EDUCAUSE Member

EDUCAUSE Involvement

  • Service Design and Transition Toolkit Working Group
    • Member: 2021 - 2022
  • Community Group Leaders
    • Member: 2021 - Present
  • CG Leaders Mentoring
    • Member: 2018
  • CG Peer Mentoring 2019-2020 Participant Group
    • Ex Officio: 2019 - 2020
  • CG Leaders Advisory Committee
    • Member: 2019
  • EA/Governance/ITSM Working Group
    • Member: 2018 - 2019
  • CG Mentoring Program 2018 (Pilot)
    • Chair: 2018 - 2019
  • IT Service Catalog Revision Working Group
    • Member: 2018 - 2019
  • ITSM Community Group Steering Committee
    • Chair: 2018 - Present