Mitch Pautz


Experienced Service Management Analyst with a demonstrated history of working in the higher education industry. Skilled in Analytical Skills, IT Infrastructure Management, IT Service Management, IT Strategy, and Data Center. Strong information technology professional with a MS focused in Information Technology from Cal State Fullerton.

EDUCAUSE Publications

  • Service Design and Transition Toolkit
    • Policies, Guidelines, Plans and Toolkits
    • Author

    This toolkit has been created to help organizations both design and transition successful services.

  • The Higher Education IT Service Catalog: A Working Model for Comparison and Collaboration, Second Edition
    • Briefs, Case Studies, Papers, Reports
    • Author

    This paper provides specific guidance regarding the necessary components of an effective IT service catalog, such as the taxonomy, terminology, attributes, and descriptions for common IT services. It is a revision of the 2015 document and uses feedback from earlier implementations and the people who created them to address gaps and changes in the landscape of information technology.

EDUCAUSE Presentations